Return & Refund Policy
At Gentle Skin Essentials, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we gladly accept returns within 30 days of receiving your product. To be eligible for a return, the item must be unused, in its original packaging. We will review your purchase order online. Please note that we cannot accept returns on items that are opened, used, or damaged due to improper handling.
To initiate a return, please contact our customer service team with your order details. Once your return is approved, you will receive instructions on how to ship your item back to us. Refunds will be processed within 5-7 business days of receiving your return, and will be issued to the original form of payment. Please be aware that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part.